Customer Care and Planning Manager

Leicester - Office Based

Max Energy, established in 2015, is a leading provider of insulation solutions across various sectors including newbuild housing, social housing, and property management. Our commitment to quality service and expertise has made us a trusted partner for top housebuilders and property professionals.

Summary

The Customer Care & Planning Manager will take ownership of the post-sale customer journey, overseeing scheduling, issue resolution, and final installation stages. This role is critical in ensuring operational efficiency, high customer satisfaction, and effective coordination between internal teams and field engineers.

Key Responsibilities

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Lead and manage the Planning, Customer Care, and 2nd Fix PV teams to deliver a high-quality, customer-focused service

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Oversee scheduling and resource planning to maximise efficiency and minimise delays
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