Job Summary

Geisinger Health Plan is now hiring full-time Customer Care Associates for our September 2026 (9/8/2026) training class. If you are looking for an opportunity to begin a career in healthcare where you can grow not only in our health plan but also Geisinger health system, please apply.
Job Duties


The Customer Care Associate is the main point of contact a customer makes with the health plan. Provides exceptional customer service to customers by answering questions and/or resolving concerns through appropriate education, information, and follow-up.

+ Provides customers with knowledge of plans, products, systems, and processes to resolve customer issues/concerns.

+ Serves as primary contact for customers.

+ Maintains strong relationships with customers through telephone contact, written correspondence, electronic messaging and onsite visits.

+ Investigates all concerns/issues to assure accurate information i...