About the Job

Reporting to the Customer Contact Care Team Leader, the Temporary Contract Agent is responsible for building and maintaining strong relationships with new and existing customers in a fast-paced, multi-channel retail environment. This role focuses on understanding customer needs, motivations, and expectations to deliver a positive and seamless shopping experience that strengthens trust in the IKEA brand.

The agent will handle customer interactions across all contact centre platforms, ensuring timely, accurate, and high-quality support that drives customer satisfaction.

Your Assignment

• Deliver effective solutions by identifying customer needs and utilizing knowledge of IKEA systems, policies, and processes
• Take ownership of each customer case, providing clear timelines and consistent updates until resolution
• Meet agreed service levels by managing response times and collaborating with team members to ma...