About the Role

● The Customer Care Executive is responsible for contact management to strengthen the

customer relationship which is the key to retention.

● The incumbent will have to work as part of a multi-functional team, and this involves

collaboration with the internal team and external stakeholders.

Job Responsibilities:

● Should be able to set the targets for the renewals based on the monthly portfolio

● To support the branches for retention, and renewals & increase the branch revenue via

price increase & up-selling

● Compliant Management- To identify & resolve the customers' complaints within the specific

timelines

● Alert Account Management- To identify the alert customer & bring the possibility of the

revival of the accounts

● To provide recommendations & suggestions to the branch for improvement

● Conduct regular reviews & terminate the non-revival accounts

● Should be abl...