Customer Care Executive Cum Food Sampling Specialist

Employment Type: Full-time

SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Responsibilities

• Manage and follow up on day‑to‑day customer enquiries, ensuring timely and accurate response.
• Coordinate and execute scheduled sampling activities in accordance with SGS SOPs and client requirements.
• Ensure all activities comply with ISO/IEC 17025, SAMM policies, SGS QA/QC system, and GCSC requirements.
• Support business growth through effective customer engagement and service delivery.
• Responsible for sample handling from sample collection to sample registration.
• Maintain and develop Key Accounts, includ...