job summary:the customer service executive (cse) is responsible for handling customer inquiries, resolving complaints, processing orders, and providing information about products and services. the role focuses on ensuring customer satisfaction through professional communication, problem-solving, and timely assistance via phone, email, chat, or in person.key responsibilities:customer interaction & supporthandle inbound and outbound customer calls, chats, and emails.respond to customer queries regarding products, services, billing, and policies.provide accurate information and ensure a positive customer experience.complaint handling & resolutionrecord and resolve customer complaints promptly.escalate complex issues to senior staff or concerned departments when necessary.follow up with customers to ensure problems are resolved to satisfaction.order & service managementprocess orders, returns, exchanges, and cancellations efficiently.maintain accurate records of transactions and customer d...