A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!


Job Description


At Trek, we're passionate about helping more people experience the joy of riding. Behind every great ride is exceptional support, and that's where our Customer Care team comes in.

As a Customer Care Guide, you'll serve as a trusted partner to Trek's independent bicycle retailers, providing solutions, building relationships, and delivering an outstanding customer experience. You'll collaborate across teams—including Warranty, E-Commerce, Product Management, Sales, and Territory Managers—to ensure o...