Lead exceptional guest experiences in a luxury hospitality environment.

We are recruiting for an experienced, hands on Customer Care Manager to lead Front of House operations and inspire a high performing team to deliver outstanding service at every stage of the guest journey.

This is a fantastic opportunity for a Customer Care Manager that is a passionate hospitality leader who thrives in a guest focused environment and enjoys leading from the front.

You will be situated within one of the most renown and and leading luxury retreats in the UK and is a location you can genuinely be proud to be a part of.

The Role

You'll oversee Reception, Reservations and key guest facing operations, while supporting the smooth running of the food and beverage offering. As part of the Duty Management team, you'll play a pivotal role in the day to day operation of the retreat, ensuring exceptional service, operational excellence and an unforgettable guest experience.