CaterSpot is a profitable, fast-growing workplace food platform headquartered in Singapore. We help companies seamlessly manage food for their offices, from meetings and events to office celebrations, recurring employee meal programs, and pantry services.

We are looking for a Customer Care Manager to lead our customer care team and raise the bar for how we serve our clients, vendors, and internal teams.

About the role

As Customer Care Manager, you will be responsible for leading a team of 4 customer care agents and owning the performance, quality, and continuous improvement of the customer care function.

You will be accountable for team performance, hiring, onboarding, coaching, performance appraisals, and, when necessary, managing underperformance. You will also be expected to improve how the team works by introducing better processes, tools, automation, and performance metrics.

You will report directly to the Head of Operations and work...