Job Summary

The Customer Care Manager (CCM) is responsible for driving high levels of customer satisfaction and profitable growth of the aftermarket business with existing customers. The role acts as the primary relationship owner and trusted advisor, proactively identifying customer needs and converting these into value‑adding service, contract, spare parts, modification, and upgrade solutions. Through close collaboration with internal stakeholders, the CCM ensures a consistent, high‑quality customer experience across the full customer journey.

Job Responsibilities

• Area of responsibility: Singapore, Malaysia and Indonesia for Customer Care Protein business.
• Serve as the customer advocate and trusted advisor for assigned customers, ensuring long‑term partnership and customer success.
• Build and strengthen customer relationships through frequent engagement, site visits, and structured communication at all relevant customer level...