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Customer Care Officer – Insurance

Company

Hunters International Sdn Bhd

Location

Kuala Lumpur, Malaysia

Posted

June 10, 2026

Position Overview

Key Responsibilities:

  • Handle inbound and outbound calls, live chats, and emails professionally
  • Document all interactions accurately in the CRM database
  • Resolve customer and distributor issues with timely follow-ups
  • Collaborate with internal departments for complex issue resolution
  • Escalate challenging cases to the team leader when required

What We Are Looking For:

  • Bachelor's degree with knowledge of Life Insurance
  • 1–2 years of experience in a Life Insurance contact centre environment
  • Proficient in spoken and written English (B2 and above) and Mandarin
  • Strong computer skills including CRM systems and Microsoft Office
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to thrive in a fast-paced, team-oriented environment

Notes:

Ready to Apply?

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