Job Title:

Tier 2 Customer Support Associate (BPO)

Job Description:
We are hiring for a

Tier 2 Customer Support Associate

role to provide high-quality customer support through

calls, emails, and chat

. The candidate will be responsible for resolving customer issues, handling recruitment-related queries, guiding users on self-service portals, and ensuring SLA and quality compliance.
Key Responsibilities:
Handle inbound/outbound calls, emails, and chat support
Resolve customer queries and provide Tier 2 support
Assist candidates with recruitment-related concerns (freshers & rehires)
Guide users on portals and system navigation
Follow escalation procedures for unresolved cases
Maintain accurate documentation and system updates
Ensure SLA adherence, quality standards, and GDPR compliance
Required Skills:
Strong communication (verbal & written)
Good problem-solving and customer handling skills
Basic...