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Customer Care Representative

Company

Proselect Management Inc

Location

cebu city, central visayas

Posted

June 02, 2026

Position Overview

  • Handle inbound and/or outbound calls, emails, or chat messages in a professional manner.
  • Provide accurate information about products, services, billing, or policies.
  • Resolve customer concerns and escape complex issues to the appropriate department when necessary.
  • Maintain customer records by updating account information in the system.
  • Meet performance metrics such as quality, productivity, attendance, and customer satisfaction.
  • Follow company policies and standard operating procedures (SOPs).
  • Participate in training sessions to stay updated on products, services, and system updates.
  • Maintain a positive and empathetic attitude toward customers and colleagues.

Job Requirements:

  • At least High School Graduate / Senior High Graduate / College Level .
  • Excellent communication skills in English (both written and verbal).
  • With or without BPO experi...

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