Responsibilities

• Respond to customer inquiries through phone, email, or chat, providing accurate information and solutions.
• Address customer complaints and resolve issues promptly while maintaining a professional demeanor.
• Document customer interactions and feedback to improve service quality and satisfaction.

Qualifications

• Strong communication and active listening skills, with a customer-focused attitude.
• Proficiency in using customer support software, CRM systems, and basic computer applications.
• Ability to handle stressful situations, multitask effectively, and work in a fast-paced environment.