Job FunctionsFollow‐up warranty cases, service/credit issues, and customer complaints.Escalate cases with other teams to provide a final resolution to the customer.Recommend potential products or services to the customers.Identify and assess customers' needs to achieve satisfaction.Keep records of customer interactions using a ticketing system.Prepare reports to measure customer voice or satisfaction.Achieve monthly KPIs.RequirementsHigh school diploma or equivalent; college degree preferred.English proficiency: Advanced level (written and verbal).
Excellent communication skills (written and verbal).
Active listening and problem‐solving skills.Ability to multi‐task, prioritize, and manage time effectively.Customer orientation and ability to adapt/respond to different types of personalities.Team player.100% on‐site job.
Open to changing the job location in a few months within Merida.Solution oriented and customer centric mindset.Excellent customer service focus and passio...