Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is part of the Sonova family of brands. We are passionate about making a difference in our clients’ lives and offering professional development opportunities in a safe and healthy workplace.

Working Location

North Bay, ON

Reporting to

Regional Clinic Manager

A day in the life of a Customer Care Representative involves:

• Providing exceptional customer service in person, over the phone and via email
• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third‑party billing operations
• Assisting with cleanings and minor in‑clinic device repairs – training provided

Ben...