Address customer enquiries and feedback received via different touchpoints (including face‑to‑face, hotline and emails) promptly and professionally
Handle facility bookings, programme registrations and over‑the‑counter payment collections
Follow up with designated departments and/or elevate issues to supervisors to ensure timely and appropriate actions are taken to resolve customer feedback and enquiries
Keep records of customer interactions, including lost and found items, in the CRM system according to the established criteria and guidelines
Maintain secure custody of found property
Update notice and display boards with the public activities/events conducted within the premises, and the appropriate environmental and service information
Perform daily settlements and financial reconciliations for revenue submissions
Identify improvements and propose recommendations to address operational ch...
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