**Job title –** **Customer Care Specialist (Animal Nutrition)**

**Location – Pasuruan, Indonesia**

The Customer Care Specialist acts as the primary contact point for assigned customers, ensuring efficient and professional handling of customer orders, enquiries, and delivery coordination. The role is responsible for managing the end-to-end Order-to-Cash (OTC) process, coordinating with internal stakeholders and external partners to ensure timely order processing, shipment, and delivery while maintaining high customer satisfaction.

**Your Key Responsibilities:**

**Customer Service & Order Management**

+ Act as the primary contact point for assigned countries, districts, or customers, ensuring clear, timely, and professional communication.
+ Manage and execute customer service activities in accordance with agreed service levels, standard operating procedures (SOPs), and compliance requirements.
+ Handle customer enquiries, order placeme...