We’re looking for a dynamic, organized, and hands‑on person to join our team.

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We’re a customer‑focused brand, and we’re looking for someone who genuinely cares about people, is empathetic, and takes ownership of the customer experience.

We value rhythm, attention to detail, and a thoughtful approach to communication. We also see customer care as a key source of insight, so the role involves identifying patterns in customer queries and contributing to improving processes and the overall experience.

The position is full‑time and based in our Barcelona office.

Main Responsibilities

• Respond to customer inquiries with care and in the brand’s tone of voice.
• Manage returns, exchanges, and claims smoothly and efficiently.
• Maintain a consistent daily response rhythm and follow up on ongoing co...