Job Code: 6078

Job Title: Customer Care Specialist (Call Center)

Location: Abu Dhabi, Ras Al Khaimah
Contract: 2 year and renewable
Payroll: Sundus
Experience: 1-4 years

Client: Bank
Education: Minimum high school

Language: Hindi and Urdu

Age: 30 years max

Required to work 6 days a week

ROLE PURPOSE: To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures

These are the main responsibilities of this role

• Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization, call center.
• Proactively offer customer to register IVR and SMS service according to procedures and guidelines.
• Escalate customer queries and complaints as necessary.
• Follows up with customer via telephone or email following initial sales contact.
• Expla...