Responsibilities

• Manage and monitor orders and cases from submission to completion
• Perform outbound communication with physician offices via phone, fax, and email
• Address inbound calls to resolve customer inquiries with empathy and precision
• Partner with Sales teams to anticipate customer needs and drive retention
• Analyze customer feedback and trends to develop actionable improvement strategies

Requirements

• 2+ years of customer service experience in healthcare, biotech, or laboratory settings
• Experience with CRM tools, preferably Salesforce
• Understanding of order and case management practices
• Knowledge of PHI protection and HIPAA compliance standards
• Strong organizational, time-management, and analytical skills
• Bachelor's degree preferred (relevant experience may be considered in lieu of degree)

Preferred Qualifications

• Oncology in...