Position: Customer Care Specialist (French)

Location: Remote in Hungary

Employment type: Full-time

We are looking for experienced French-speaking Customer Care Specialists to join a top-rated BPO with outstanding employee satisfaction. In this role, you will provide support to customers of a leading financial services company.

Duties and Responsibilities:

• Deliver exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and ensuring high levels of satisfaction.
• Provide accurate and timely responses to customer queries via phone, email, and live chat.
• Utilize internal and external resources to offer top-notch service.
• Identify and escalate high-priority or unresolved issues to appropriate teams.
• Route calls to the correct departments and document all customer interactions according to standard procedures.