About the role
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As a Customer Care Specialist at Amenitiz, you are the primary point of contact for our customers—independent hoteliers and property owners who rely on our platform to run their business day to day. Your role is to resolve issues efficiently, build product confidence, and ensure that every customer interaction leaves them better equipped to get value from Amenitiz. This is a role for someone who combines genuine customer empathy with structured problem‑solving. You are not just answering tickets—you are helping hoteliers become self‑sufficient on a product that directly improves how they operate.

Your missions

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• Deliver high‑quality support across chat, phone, and email, ensuring customers receive timely and effective assistance.
  
• Guide customers through the platform, buil...