Talkdesk is expanding our coverage model for our commercial customers to provide more efficient and effective service. The Commercial Support Team provides comprehensive support to commercial accounts, combining the functions of Customer Success Management (CSM) and Technical Support. This team focuses on ensuring customer satisfaction, resolving technical issues, and driving product adoption. The hybrid model allows for efficient handling of both proactive and reactive support needs. The team will work under Pooled model vs named account, which will help with overall capacity planning and coverage.

As a Commercial Support Specialist, you will play a pivotal role in this model, combining technical support expertise with proactive customer success management. You will be responsible for resolving customer inquiries, providing technical assistance, and guiding customers towards achieving their business goals. This role requires a blend of technical proficiency, strong commun...