**Job Title: Customer Care Specialist**
**Job Location: 100% Remote**
**Job duration: 5 months Contract**

**About the Team**
The Operations Division is focused on leading the organization’s transformation to support delivery of digital assessments. The division aims to provide strong customer engagement and world-class digital assessment delivery experience that supports millions of students and thousands of schools and test centers annually.

The Customer Engagement department is a combination of teams that support our key constituents: students, parents, educators, and our state partners that represent approximately two million contacts per year. This integrated team serves as the organization’s ‘front line’ and represents the voice of the customer, partnering across the organization to help improve the overall customer experience.

**Profile: strong customer service experience at a tier 3 level. This role handles time-sensitive, high-complexity esca...