Perk (formerly TravelPerk) is an intelligent platform for travel and spend management, automating everything from bookings to expense reporting. With over 10,000 customers worldwide, we help companies cut 7 hours of lost productivity per employee each week—$1.7 trillion in total. Founded in 2015, we now have more than 1,800 people at 12 offices and crew values ownership, 7‑star customer experience, and teamwork.

About The Role

Join Perk’s Customer Care team as a key contributor to delivering exceptional experiences for our clients. You will resolve inquiries, support customers, and work cross‑functionally to improve our product.

What You’ll Do

• Respond to customer queries via email, chat, and phone in a timely and knowledgeable manner.
• Troubleshoot and resolve issues while providing accurate information and following up as needed.
• Document interactions and, when necessary, elevate complex cases to the right teams.
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