Customer Care Supervisor
Job Summary
We are seeking a motivated and people-focused Customer Care Supervisor to lead a team of customer service professionals in a fast-paced contact center environment. This role is responsible for supervising a team of 7–10 agents, providing coaching and mentorship, managing escalated customer concerns, and driving continuous improvement initiatives that enhance both team performance and the overall customer experience.
The ideal candidate is a strong leader who enjoys developing employees, solving complex customer issues, and fostering a high-performing, customer-centric culture.
Key Responsibilities

+ Supervise, coach, and develop a team of 7–10 Customer Care Representatives.

+ Provide leadership support and assist with oversight of a larger customer service operation consisting of approximately 50 representatives.

+ Serve as the primary escalation point for complex customer concerns and ensure timely resolution....