About the Role

Grade Level (for internal use):

S&P Global Market Intelligence

The Role: Customer Care Support Specialist

Location: Tokyo, Japan

The Team

Our Customer Care Tier 2 support team stands out for its deep product knowledge and strong cross-functional collaboration, acting as a bridge between clients and internal teams to ensure queries are resolved efficiently with the right expertise. Working in Maritime & Trade services offers exposure to the dynamic and global nature of the industry, dealing with real-time vessel movements and trade flows that directly impact client decision-making. Our collaborative, supportive, and solution-oriented culture encourages knowledge sharing and continuous learning while maintaining a positive professional environment where teamwork is highly valued.

The Role

Reporting to the Customer Support Regional Manager, the role is customer fac...