JOB PURPOSE

The Insurance Customer Claims Insurance Coordinator is responsible for the efficient handling of all insurance-related tasks and customer enquiries in a timely and professional manner.

The Customer Claims Insurance Coordinator reports to the Insurance Manager and is responsible for assisting with all aspects of insurance claims and administrative duties, specifically those relating to customer vehicle damage, splashback complaints and fuel contamination issues but not limited to.

The Customer Claims Insurance Coordinator may be required to prepare spreadsheets, reports, and draft bulletins to maintain databases and assist in general insurance operations.

MAIN ACCOUNTABILITIES

• Address customer enquiries and concerns related to insurance claims with professionalism and efficiency.
• Provide clear and timely communication to customers regarding their insurance claims.
• Log all claims and relat...