Customer & Clientelling Support Manager

Job Introduction

As Customer & Clientelling Support Manager, you will support the implementation and delivery of Clientelling and Customer Connect within our stores, supporting the leadership team in the delivery of sales growth and customer satisfaction through Clientelling services. The role collaborates with key stakeholders both locally and at Head Office for VIP, customer connect and Personal Shopping, connecting strategy and data insight into pragmatic plans. The role will inspire and translate insight into action locally, validating and qualifying data for the store and ensuring it is used for local action plans.

Responsibilities

• Translate customer data and insight into action locally, working with the Customer Insight team & engaging with the store leadership.
• Bring customer data & reporting to life for store management and team members, working with the store management team to ...