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Role purpose

Ensure drive data-driven commercial management of the commercial strategy of the Customers & Core Banking direction by analysing performance, monitoring key indicators, and generating actionable insights to optimize execution across the branch network and support business decision-making.

Principal Accountabilities and Responsibilities

• Analyse commercial productivity across executive, branch, divisional, and national levels, identifying trends, deviations, and opportunities in customer acquisition and upgrades of HSBC ONE & Premier, payroll switching, Primacy, among others.
• Monitor key commercial KPIs (productivity, sales quality, initiative adoption), consolidating performance insights for executi...