Customer Complaints and Retention Advisor

Chandlers ford Competitive salary

Dynamite Recruitment is working in partnership with a leading Fire and Security business which is growing rapidly- currently they have over 800 staff nationwide! They have a track record of providing fantastic opportunities to candidates throughout the country. Due to their expanding team and client base, they are now seeking a Customer Experience and Retention Advisor.

Your responsibilities as a Customer Complaints and Retention Advisor:

• To deal with all escalated complaints and escalated retentions opportunities that come into the customer service team, assisting Customer Service Advisors, being a source of experience and support, doing this all within the timescale agreed in our Service Level Agreements (SLA's).
• Ensure all complaints and retentions are closed down correctly as per the process.
• To manage the customer experience mailbox as par...