Customer Complaint Advisors

Office based in Redhill, first 3 months office based, then hybrid working, 12 days onsite a month
Temporary - 6 months
Monday to Friday - 9am - 5pm
£17 per hour

Tate are delighted to be working with a leading retail and commercial bank to recruit for Temporary Customer Relations Advisors. This role would suit someone with strong customer service experience, excellent written and verbal communication skills, and a genuine commitment to achieving fair outcomes for customers.

You will be responsible for investigating written and telephone complaints, gathering information from internal departments and external stakeholders, reviewing evidence such as correspondence and call recordings, and ensuring complaints are handled professionally, fairly and within agreed timeframes.

Key responsibilities

Provide exceptional service to customers who have raised a complaint.
Acknowledge, investigate and respond to complai...