Customer Contact Administrator (Temporary)

About the Role

Our client is seeking a customer-focused Customer Contact Administrator to support their Operations team during the implementation of a new digital system.

This role is ideal for someone who enjoys speaking with customers, thrives in a fast-paced environment, and can provide a professional and reassuring service during a busy transition period. Alongside handling inbound enquiries, you'll also support with administrative tasks.

Key Responsibilities

* Answer incoming customer telephone calls promptly and professionally.

* Act as the first point of contact for customers requiring support with digital account registration and online services.

* Provide clear, accurate information regarding products, services and system changes.

* Resolve general customer enquiries or transfer calls to the appropriate department where required.

* Accurately record customer inte...