About The Role

To effectively and efficiently manage customer/agent/prospect interactions and requests via inbound call.

Roles And Responsibilities

• To attend to inbound calls according to the Standard Operating Procedure in resolving and providing solution to customers enquiries/requests in more effective and efficient way, this includes back end administration processing.
• To collaborate closely optimally with other members of Call Centre, other departments and business partners to resolve enquiries/requests, where applicable.
• To coordinate closely with unit leaders/management in managing individual call time and volume (i.e. AUX, ACW and what deems appropriate) and act appropriately to achieve the service targets.
• To participate in training so as to ensure continuous improvement of skills and knowledge to deliver quality service.
• To promote/cross-sell the company’s product and services pro-actively when op...