Responsibilities Responsibility and authority over the successful delivery of the technical services performed by the team. Facilitate problem solving and support issues within the team. Ensuring all services are delivered to a high quality. Assist the Service Delivery Manager with the management, development and maintenance of the operational services standards and procedures in compliance with Logicalis SA standards and policies. Maintaining stakeholder contacts within LSA key customer base. Working as a key member of the wider team to deliver the business goals as set by the business. Provide team updates and host and lead regular team meetings. Supporting other LSA services departments to ensure the overall service quality to customers is maintained at a high level. Develop a service excellence culture to drive customer satisfaction. Work as part of a team to achieve the group and departmental standards. Speak positively and act as an ambassador for Logicalis and its products and s...