We are seeking a proactive and customer-centric Customer Delivery Manager to oversee service delivery operations and drive long-term customer success. This role acts as the key bridge between customers, operations, and internal stakeholders to ensure service excellence, operational stability, and account growth.

The ideal candidate is commercially aware, operationally strong, and passionate about building trusted customer relationships while driving continuous improvement.

• Manage day-to-day service delivery operations and ensure agreed service levels and commitments are consistently achieved
• Act as the primary point of coordination for customer escalations, service incidents, and operational requests
• Lead issue resolution efforts and collaborate with cross-functional teams to ensure timely recovery and minimal business impact
• Drive op...