Overview

Job Family Group: Customer Experience




Job Family: Customer Journey






Job Purpose

Designs and tracks customer journeys and creates and delivers relevant products and pricing, marketing and/or channel strategies, taking decisions based on customer data, being responsible for business outcomes, and coordinates with relevant internal and/or external stakeholders, in order to design new and continuously improve existing customer experiences.

RESPONSIBILITIES

• 3rd Line of Defense Risk Management - Assist with the independent assessment of the effectiveness of internal controls regarding the risks to the organization's business processes and assets, overseeing activities of both the first and second line of defense regarding simple and standardized business processes. (Level 7)
• Audit Compliance - Carry out specified audit activities and draft reports of fin...