Responsibilities

• Supporting the execution and ongoing management of loyalty and customer engagement programmes
• Translating programme requirements into clear operational guidance for stores and support teams
• Triage and management of store and Customer Service Centre enquiries and escalations through to resolution
• Maintaining accurate operational documentation, processes, and supporting materials
• Identifying recurring issues and contribute to continuous improvement and compliance activities

Requirements

• 1–3 years’ experience in operations support, retail operations, customer engagement/loyalty, or a service environment
• Experience working with a Customer Service Centre or similar service environment, including handling escalations
• Confidence creating and maintaining clear process documentation such as SOPs, checklists, and FAQs
• Strong problem‑solving, communication, ...