Customer Engagement Manager (CEM) We are seeking a Customer Engagement Manager (CEM) to manage and grow strategic client relationships across railroad, transportation, logistics, and supply‑chain customers.
- Build and manage strong relationships with enterprise clients, acting as a trusted advisor.
- Drive account growth by identifying expansion opportunities within existing engagements.
- Collaborate with delivery teams to ensure successful implementation and customer outcomes.
- Support cross‑selling and upselling initiatives in partnership with sales teams.
- Monitor account health, manage risks, and proactively resolve escalations.
- Conduct regular business reviews and align solutions with customer objectives.
Qualifications required - 3–6 years of experience in customer engagement, account management, consulting, or client success roles.
- Prior experience working in a client‑facin...