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Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand. Our purpose is simple: empowering our members to live well for longer. We're here to give peace of mind through timely access to quality care, inspire healthier living, and lead positive change across the health system. As a New Zealand‑owned, member‑based organisation, we're building a future where wellbeing is at the heart of everything we do – delivering exceptional value for our members and creating an environment where our people thrive.
As Customer Engagement Manager – Remediation, you will lead the design and delivery of customer engagement programmes with a primary focus on remediation communications.
This role plays a critical part in ensuring fair, ethical, and compliant customer outcomes, translating remediation requirements into clear, timely, and customer‑friendly communications. Using data‑driven insights, you’ll design engagement ...