About the Role

Are you someone who thrives off turning complaints into positive outcomes for customers? Great! As Perch Group you are now searching for a Customer Escalations Officer to join the team.

At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting‑edge technology to drive ethical, efficient, and data‑driven debt resolution.

Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts . We do this through an empathetic and customer‑centric approach that is at the heart of our success.

As a Customer Escalations Officer, you’ll be the go‑to person for customers who are frustrated with the service we’ve provided. While we strive for excellence in every interaction, we understand that things can sometimes go wrong , and it’s your job to turn the situation around.

Could this ...