**1st Shift: Monday - Friday 8am-5pm (3-4 days in office)**

**What you will do-**

+ Drive quality improvements with same-day feedback and follow-up
+ Leads onboarding and training initiatives ​
+ Champion order entry and inbound rejection processes for all order types in Depot Support/Customer Excellence including Domestic and IOM.
+ Guides day-to-day function of team to ensure efficiency and drive best in class customer service.​
+ Oversee individual integration (open cases volumes) to ensure the team is meeting minimum expectations with same day complete and same day shipments.
+ First line of defense when order entry process flow is interrupted​
+ First-level resource for customer/rep escalations.​
+ Acts as liaison representing Customer Excellence team in projects and collaboration meetings.​
+ Monitor call/email volume daily; help team prioritize schedules and coordinate workloads.​
+ Partner with key players within the division, sales ...