• Join a fast-scaling global e-commerce brand
• High-impact role with strong regional scope

About Our Client

Our client is a leading global direct-to-consumer business known for rapid growth, digital innovation, and a strong focus on delivering high-quality customer journeys.

Job Description

• Improve customer journey and service delivery across channels
• Review data trends to identify gaps and opportunities
• Streamline workflows to increase efficiency and consistency
• Work closely with regional and cross-functional teams
• Monitor KPIs and track performance metrics
• Support rollout of tools, systems, and process enhancements

The Successful Applicant

• Fluent in CN or KR + EN language (non-negotiable)
• Background in customer, operations, or process-focused roles
• Strong analytical approach with attention to detail
• Comfor...