The Customer Excellence Specialist at Pineapple Tech PTY LTD, a leading insuretech company, is responsible for providing exceptional service to high-value clients by managing queries, resolving issues efficiently, and ensuring operational excellence. This role acts as a liaison between customers, internal teams, and management to maintain customer satisfaction and foster long-term relationships. The agent contributes directly to the success of Pineapple’s Customer Excellence function by ensuring each interaction upholds Pineapple’s customer service delivery.

Responsibilities

• Handle inbound and outbound communications for Customer Excellence, ensuring prompt and professional query resolution.
• Provide accurate policy information, resolve issues, and follow up to confirm satisfaction.
• Manage escalations effectively while maintaining a positive customer experience.
• Update CRM systems with complete and accurate customer interaction recor...