Customer Experience and Tour Guide | Dark Sky Project

Are you passionate about creating unforgettable visitor experiences? Do you thrive in a customer‑focused, high‑energy environment where no two days are the same? Dark Sky Project is seeking a motivated and people‑centred Customer Experience & Tour Guide to join our team in stunning Lake Takapō.

As part of our front‑facing team, you’ll help deliver world‑class visitor experiences through exceptional customer service, high‑quality guiding, and smooth operational support across retail, tours, and on‑site services. You’ll welcome manuhiri, support retail transactions, share astronomy knowledge in engaging ways, and contribute to the seamless running of our site.

What you’ll be doing

• Delivering warm, professional customer service that enhances every visitor’s experience
• Supporting retail operations including bookings, enquiries, merchandising, and POS
• Guiding visitors th...