The Customer Experience Assistant takes responsibility for providing ourGold Standard customer experience across digital channels communication with a focus on B2C. This involves working with internal and external customers to ensure their experience with us is a positive and memorable one

Key responsibilities

• Handle B2C customer inquiries via phone, email, and social media, providing prompt and professional support.
• Resolve customer issues by identifying root causes, offering solutions, and ensuring follow-up.
• Deliver exceptional service, including product knowledge, returns, and complaint resolution.
• Maintain accurate records of customer interactions and account processes.
• Support customer experience improvements through projects and process enhancements.
• Monitor and respond to social media inquiries in a timely, brand-consistent manner.
• Build trusting relationships with customers through clear ...