Customer Experience Associate

Location: Poole
Salary: £29,000 - £30,500
Job Type: Full-time, Temporary

We're recruiting for a Customer Experience Associate to join a busy customer service team based in Poole. This is a fantastic opportunity for someone who enjoys delivering exceptional customer service, solving problems, and building strong customer relationships in a fast-paced office environment.

The Role

You'll be the first point of contact for customers, handling a variety of enquiries while ensuring every interaction is professional, efficient, and customer-focused. You'll work closely with internal teams to resolve queries, manage orders, and provide an outstanding customer experience.

Key Responsibilities

Handle inbound and outbound customer calls and emails.

Manage customer enquiries, orders, deliveries, returns, and complaints.

Update and maintain accurate customer records within the CRM system.

Liaise with i...