About our client

A leading NBFC

Job Title: Customer Experience: Chief Manager

Experience: 10+ years

Location: Chennai

Qualification: PG must

Job Description

This position is responsible for managing customer service operations inclusive of conceptualizing & implementing short/long term plans, and managing teams with a focus on excelling business targets & service delivery metrics. Responsible for leading the implementation of the Net Promoter Score (NPS), customer satisfaction program, including aligning the insights with action planning and tracking the implementation of ac...