Job Title Senior Executive - Guest Relations Job Description Summary Job Description Senior Executive – Customer Relations Job Description Summary Purpose of the role in 1-2 sentences Responsible for managing customer relationships, resolving escalated issues, and ensuring high levels of satisfaction through proactive communication and service excellence. Job Description 3-5 bullet points of specific duties About the Role: - Customer Engagement: Build and maintain strong relationships with key customers through regular interaction and support.
- Issue Resolution: Handle escalated complaints and service concerns promptly, ensuring timely and effective solutions.
- Process Coordination: Liaise with internal teams to ensure smooth execution of customer requests and commitments.
- Data & Reporting: Maintain accurate customer records in CRM systems and prepare reports on interactions, feedback, and performance metrics.
- Service Improvement: Collect customer feedback...